The Malaysian Franchise Association (MFA) was formed in 1994. It has a wide membership base that includes representatives from the franchising industry, service providers such as accountants, franchise consultants and bankers, and government bodies. All members are required to abide by the MFA’s Code of Ethics of a Professional Conduct of Franchise Practitioners. The MFA maintains professional and ethical standards by enforcing this code of practice among its members.

The MFA serves as a resource centre for franchisors and franchisees, the media and the public. It also acts as a networking and discussion forum between the private sector, franchise industry and government agencies.

Welfare

The complainant fills in the CW form.

The secretariat identifies the type of complaint and membership status.

Secretariat will refer to JKK of CW for views and advisory.

JKK of CW give an opinion and suggestion.

Secretariat will issue the official letter to revert to the complainant.

Discussions continued between the franchisee & Franchisor / Master Franchisee.

The issue is referred to the Franchise Development Division @ related parties

The issue is referred court / hired a lawyer